zxx1's Privacy Policy

1 Introduction

zxx1 ("we", "our", "platform") provides a trusted online gaming and sports betting service in Bangladesh. We place the highest importance on protecting the personal information of our users ("you", "your"). This privacy policy ("policy") describes what types of information we collect, why we collect it, how we use it, and how we keep it secure.

By using zxx1's website or services, you are considered to have given your consent to the terms of this policy. If you disagree with any term of this policy, please refrain from using our services.

2 Scope of Applicability

This privacy policy applies to the following:

• Users who register an account on the zxx1 website
• Users of our casino, slots, or sports betting services
• Those who contact our customer service department
• Any person who visits our website
• Recipients of our promotional or support communications

3 What Information We Collect

zxx1 may collect the following types of information:

a) Identity Information:

• Full name and date of birth
• National ID or passport number (for identity verification)
• Residential address
• Mobile phone number
• Email address

b) Financial Information:

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

c) Activity Information:

• Gaming history and betting activity
• Account login and activity logs
• Preferences and settings

d) Technical Information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Information collected through cookies and similar technologies
• Session data and usage patterns

4 Methods of Data Collection

We collect information in the following ways:

• Directly provided information: Information you provide when registering an account, completing a transaction, or contacting customer support.
• Automatically collected information: Information automatically collected through cookies, log files, and similar technologies when you use our website or services.
• Information received from third parties: Information received from legitimate sources to fulfill identity verification agencies, payment processing services, or applicable legal requirements.

5 Purposes of Data Use

zxx1 uses collected information for the following purposes:

a) For service delivery and operations:

• Account registration, verification, and management
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Providing gaming and betting services
• Providing customer support
• Distributing bonuses and promotional benefits

b) For ensuring security and compliance:

• Preventing fraud, money laundering, and other illegal activities
• Verifying user age and identity (ensuring the 21+ age requirement)
• Monitoring and protecting account security
• Implementing responsible gaming policies

c) For improvement and communication:

• Improving service quality and planning new features
• Diagnosing and resolving technical issues
• Sending important service-related notifications
• Providing a personalized experience

6 Legal Basis for Data Processing

We process your information on the following legal bases:

• Contract performance: As required to fulfill the agreement you have entered into in order to use our services.
• Legal obligation: As required to comply with applicable laws and regulations.
• Legitimate interests: For the purpose of protecting our legitimate interests and those of our users, without infringing your fundamental rights and interests.
• Consent: For purposes where you have given your explicit consent.

7 Sharing Data with Third Parties

zxx1 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service provider partners: Trusted service providers who assist with payment processing, technology infrastructure, and customer support — they process information according to our instructions and are bound by the terms of this policy.
• Legal requirement: When required by a court order, a lawful request from a government authority, or applicable law.
• Security purposes: To prevent fraud, money laundering, or for other protective purposes where legally permitted.
• Business transfer: In the event of a merger, acquisition, or asset sale, where the new owner will be required to comply with the terms of this policy.

8 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account data: retained for as long as the account remains active.
• Even after an account is closed, some information may be retained for a specified period for legal or regulatory requirements.
• Transaction and financial records: retained after account closure in accordance with applicable legal requirements.
• Information that is no longer needed is securely deleted or anonymized.

9 Data Security Measures

zxx1 adopts industry-standard security measures to keep your information secure:

• SSL Encryption: All data transfers on the website are encrypted using SSL (Secure Socket Layer) technology.
• Access control: Only authorized personnel have access to your information, and they are bound by a confidentiality obligation.
• Secure servers: Your information is stored on secure servers where regular security checks are conducted.
• Regular security reviews: Our security measures are regularly reviewed and updated.
• Data minimization: We collect and store only the information that is necessary.

10 Cookies and Tracking Technologies

Cookies are small text files stored on your device. zxx1 uses the following types of cookies:

• Essential cookies: Essential for operating the core functions of the website — login sessions, security verification, etc. Blocking these will prevent the service from working properly.
• Functional cookies: Used to remember your preferences and settings, such as language selection.
• Analytics cookies: Used to understand how the website is used, which helps improve the service.

You can manage or delete cookies through your browser settings. However, please note that blocking certain cookies may cause some parts of our service to not work properly.

11 Your Rights

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If there is any error in your information, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, however we may be required to retain some information due to legal obligations.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to data portability: The right to receive the information you have provided in a structured and readable format.
• Right to object: You may object to the processing of your information for specific purposes.
• Right to withdraw consent: Where the basis for processing your information is your consent, you may withdraw that consent at any time.

To exercise these rights, please contact us. We will try to respond to your request as promptly as possible after receiving it.

12 Protection of Minors

zxx1 is a service for those aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that a minor is using our services or has provided personal information, we will immediately close the relevant account and delete that information from our systems.

13 Changes to This Policy

zxx1 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Publishing an update notice on the website
• Send notification to registered email
• Notification about changes at login time

If you continue using our services after the changes are published, it will be assumed that you have agreed to the new policy. Therefore, it is advised to review this policy regularly.

14 Links to Other Websites

Our website may contain links to third-party websites. These links are for informational purposes only and we are not responsible for the privacy policies of those websites. When you visit another website, that website's own privacy policy will apply.

15 Dispute Resolution

If you have any dispute or complaint regarding this privacy policy, please contact our customer service team first. We will try to resolve your complaint promptly and in good faith.

If a resolution through discussion is not possible, appropriate steps will be taken to settle the dispute in accordance with applicable law.